The worker bot9: Revolution in co-working-future or risk?

The worker bot9: Revolution in co-working-future or risk?

In today's world, in which technology and automatisms are increasingly facilitating our work, you cannot avoid taking a look at the latest developments in the area of robotics. An interesting newcomer to this arena is the Workerbot9 , an innovative robot of the Pi4-Robotics, which was created for administrative tasks in To take over co-working spaces.

The Workerbot9, which costs around 3,500 euros per month, has taken on a number of responsible tasks. He welcomes visitors, answers questions and guides guests through the office space. In this way he explains the different areas, such as individual workplaces, meeting rooms and even the community kitchen. Matthias Krinke, Managing Director of PI4-Robotics, emphasizes that this robot contributes to the fact that employees can concentrate on the maintenance of the community because he decreases simple, repetitive tasks. Thanks to its all-round-the-clock availability, the Workerbot9 also ensures a professional welcome outside of regular opening times.

The robot as a service provider

A remarkable trend in the service industry is the steadily increasing automation in customer service. According to a market research forecast, the market for service robotics will grow to an impressive $ 146 billion by 2029. These developments show that companies that rely on robots not only create more efficient processes, but can also save costs. Nevertheless, there is an interesting debate about the use of robots in customer contact. As Marktforschung.de , many customers find interactions with machines as little person.

robots provide information quickly and reliably, but are often perceived as impersonal. A meta-analysis has shown that although satisfaction with robots is as high as that with human service, the element of enthusiasm and loyalty is often missing. Customers show a clear preference for human service in particular in the event of sensitive concerns.

human-machine cooperation optimize

The use of robots should not be overlooked. You can be an advantage in certain contexts, such as routine inquiries or in embarrassing situations. According to Elektrotechnik.vogel.de , with regard to data protection also when dealing with personal data conscientiously approach what is of great importance in times of increasing digital surveillance.

All in all, it can be seen that robots like the worker bot9 can be integrated into everyday work in order to do certain tasks efficiently and cost -saving. The key is to optimally design the interaction between man and machine and to use the strengths of both sides. Robots could take on simple, repetitive tasks, while people continue to cover emotional and empathetic aspects in customer service. This balance will be crucial to win satisfied customers and not to lose the necessary human touch.