Digitization in the workplace: This is how companies secure the future!

Digitization in the workplace: This is how companies secure the future!

The digital future of industrial and operational work takes on forms that challenge our imagination. A prime example of this is BKW, a Swiss provider in the field of energy and infrastructure. The company has developed a system that enables remote IT support over 140 subsidiaries. What does that mean for the employees? You can solve technical problems immediately without having to wait for a personal technician. This not only increases efficiency, but also leaves space for creative solutions and innovations. According to Technology Review this is a crucial step towards improving the digital employee experience (Dex).

But what happens if employees have technical problems and don't dare to interrupt their work? The insurance company RLI experienced this dilemma, where unresolved technical difficulties often remained hidden. RLI reacted by implementing monitoring software that pursues the performance of devices in real time and proactively concerns problems. The main goal remains clear: to seamlessly improve the user experience, while at the same time the infrastructure remains up to date.

remote support and security

When digitization in industry progresses, this brings with it a number of new challenges. In this way, the increased interconnectivity of the operational systems increases the fuses of security. In this case, BKW has introduced structured authorization protocols for IT access. Subsidiary teams are only allowed to access their devices, while contractors receive access to a limited time. Employees also only have access to powerful work stations as required.

Another example of the challenges and opportunities in the industry is Bühler AG. The company, which works in the field of mechanical engineering, uses centrally managed access controls to regulate and ensure that the security standards, including ISO 27001, are met. In this way, the global technicians from Bühler can provide support in real time without endangering system integrity.

The role of digital experience monitoring

How can companies sustainably improve digital employee experience (DEX)? This is where digital experience monitoring (the) tools come into play. According to an updated report by WWT , the expectations of employees from technology at work are essential. These tools offer insights into application performance, network health and user settings and help to make proactive improvements.

A leading product in this area is Controlup that offers real -time data analyzes to improve user experience in virtual environments. With functions such as automated troubleshooting and proactive health surveillance, Controlup makes it easy to develop a good knack for the digital needs of your employees. Controlup helps to master the complex challenges of digital transformation.

In today's hybrid work environment, companies are therefore well advised to choose the appropriate dasoles. These include providers such as Nexthink, Lakeside Software and Riverbed Aternity that offer all tools to monitor and optimize digital employee experience.