Mango's Sportbar: How Self-Service Kioske increased sales by 30%!

Mango's Sportbar: How Self-Service Kioske increased sales by 30%!

In today's fast -moving world of hospitality, guests not only expect good service, but also a seamless, efficient experience. Time is urging, and this shows current developments, such as the exciting transformation at Mango’s Sports Bar in Columbus, Ohio. Here the team around the co-owner Ayham Alammar has made impressive change through the introduction of modern technologies, in particular by implementing Square’s solutions. Mango’s has developed from a traditional restaurant to a contemporary experience that combines new and practical things. According to Hotel Technology News Kioske not only accelerated the service, but there was also a sales increase of 30% and valuable new customer contacts.

A crucial aspect that Mango’s recognized is the desire of the guests for autonomy and self -determination. Similar to many modern hotels, self -service is used here. Guests can order directly from the kiosk, which shortens the waiting times and relieves the staff. A clear advantage of emphasizing the Digitalz to meet the requirements of the tech-affin traveler. These travelers appreciate the opportunity to design their orders and preferences according to their own wishes - a real plus for customer satisfaction.

The advantages of self -service kiosks

The principle of self -service not only reduced the administrative effort, but also drastically increased efficiency. With automated kiosks, guests can quickly check in, print the room key and manage their accounts - everything in no time at all. As suie world , improve this kioske thanks to its intuitive user interfaces significant.

• less waiting times at the reception during peak times
• Reduction of order errors
• Automation to relieve the personnel
• increased sales figures through targeted uppseling options

The systems used are more than just technical gimmicks; They are the heart of a modern hospitality industry that wants to meet the growing requirements of the customers. Digitization changes the way in which services in the hotel industry are provided by optimizing the interaction between man and machine. The focus remains: With the secure transmission of information by kiosks, employees can now spend more time with the guests and offer them individual service.

But what does the future of self -service technologies look like? The developments in the AI ​​and the integration of biometric procedures could not only revolutionize check-in processes, but also ensure that hospitality remains human. Guests could soon be welcomed with Smart Devices who already know their preferences - a dream for many in the industry. However, it remains important that technology is used to strengthen the interpersonal connection. In summary, it should be noted that the development towards self -service technologies is not only a reaction to technological progress, but also a fundamental adaptation to the constantly changing expectations of the guests. A clever choice of technologies, coupled with an understanding of the needs of customers, will make the difference between an average and a remarkable hotel experience. Hotels that accept this transformation are well positioned to be successful in the new era of hospitality.