The five messaging trends that hotel guests expect 2025!

The five messaging trends that hotel guests expect 2025!

In the world of hotel technology, there are always new developments that revolutionize the guest experience. Today, on July 21, 2025, we take a look at the latest trends in communication between hotels and guests. According to Hotel Technology News , guest message software is already an indispensable tool in the modern hotel technology stack. These platforms not only promote the guest relapse, but also increase ROI and operational efficiency.

There are five clear trends that change the way in which guests communicate with hotels. The first trend emphasizes the role of AI agents who take on front desk working loads. These intelligent systems can process up to 90% of routine inquiries independently, which is enormous relief for most hotels. But that's just the beginning.

unified communication and personalized messages

The second trend shows that guests are increasingly expecting more to transmit news. Whether via SMS, WhatsApp or Facebook Messenger - communication should be bundled in a central view. That means less frustrating searching and a much easier interaction.

In addition, we have the automation of messages that are no longer sent to the behavior of the guests based on a rigid schedule, but based on the behavior of the guests. This enhances the guest experience enormously, as information is flowing in real time and you can go into the needs of the guests directly. For example, it is possible to convey tailor -made offers directly and at the right time.

monetization of communication

Another exciting point is the monetization of guest communication. Messaging platforms not only help hotels to provide information, but also generate additional income through context-related offers. Late departure or room upgrades can be initiated directly via the communication channels. Hotels that put these trends into practice and regularly check benchmarks have a clear advantage when it comes to maximizing their income.

Choosing the right provider for guest news software plays a crucial role. Cloud-based AI solutions come into play here, such as those of Canary Technologies . These solutions are seamlessly integrated with important property management systems, payment providers and CRMS. Both guests and employees have easy access to the services without being necessary.

With an intuitive user interface and a 24/7/365 customer service, which can be reached via different channels, a quick implementation of the AI products is possible. Canary's solutions also adapt individually to the needs of the hotels and create a knowledge database that cuts the services exactly to the guests. The adaptivity in voice and sound also ensures that the interactions are always brand -compliant.

Overall, it can be said that the technology of the future has already found its way into the hotel industry and that the way in which hotels and guests interact will change fundamentally. Anyone who is ready to adapt to this development will end up at the forefront.